Shipping Policy

Where We Ship

We currently ship only within the United States and Canada.

Shipping Costs

  • Free shipping on all orders.
  • No extra charges at checkout.
  • Prices include all taxes and fees.

Business Hours & Order Processing

  • For United States and Canada:
    • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
    • Order Cutoff Time: Orders placed after 6:00 PM EST will begin processing the next business day.
    • Processing Time: Please allow 1 to 3 business days for order preparation before shipment.

Shipping & Delivery Time

  • For United States :
    • Carriers: USPS, UPS, or FedEx
    • Transit Time: 3 to 4 business days for delivery after shipment.
    • Total Estimated Delivery: 4 to 7 business days from order placement (processing + shipping).
  • For Canada :
      • Carriers: USPS, UPS, or FedEx
      • Transit Time: 4 to 7 business days for delivery after shipment.
      • Total Estimated Delivery: 5 to 10 business days from order placement (processing + shipping).

Tracking Your Order

You will receive a tracking number via email within 24 to 72 hours after your order ships. This can be used to track your package on the carrier’s website.

Delays & Exceptions

Delays may occur due to:

  • Severe weather
  • Carrier issues
  • High order volume during holidays or promotions

If your order is significantly delayed, please contact us for assistance.

Contact Us

For any shipping-related inquiries:

  • Email: support@buyhomesauna.net
  • Phone: +1 (844) 668-6051
  • Address: BUYHOMESAUNA LLC 922 STATE ST BOWLING GREEN, KY 42101 , United States